What happens straight away
Nothing changes yet. While a payment is overdue, your paid plan keeps working. The Billing & Plans page shows Payment due and the message "Your last payment failed. Update your card in the billing portal to keep your plan." Our payment provider, Stripe, may try the card again in the meantime.
How to fix it
Only the account owner can change payment details.
- Go to Settings → Billing.
- Choose Manage billing. This opens Stripe's secure customer portal.
- Update the card, or add a new one, and pay the overdue invoice.
Cards are handled by Stripe and never reach SendBeam. See Payment methods.
If the payment is never made
If Stripe can't collect the payment and the subscription ends, your account moves to the Free plan, and the Free plan's limits apply. Read Downgrading your plan to see what that means for your contacts, workspaces and team. Upgrade again from the same page at any time.
Common reasons a card is declined
- The card has expired or was replaced by your bank.
- Your bank asked you to approve the payment (for example in its app) and it wasn't approved in time.
- Your bank blocked a payment it didn't expect. Contact your bank, then try again in the portal.
Need an invoice? Every invoice is in the Stripe portal under Manage billing.