"This invitation has expired"

Invitations last 7 days. After that, the link stops working. Ask the person who invited you to send a new one.

This usually means one of these:

  • the invitation was already accepted (check whether the workspace already appears in your workspace switcher);
  • the invitation was revoked;
  • the workspace was deleted.

Ask the person who invited you to check on their side.

"This address already has a SendBeam login"

The invitation was sent to an address that already has a SendBeam account. Sign in with that address, and you come straight back to accept the invitation. The workspace is then added to your existing login, not to a new account.

If you are signed in as someone else, the page asks you to sign in as the invited address instead.

The invitation went to the wrong address

An invitation can only be accepted by the address it was sent to. Ask the admin to invite the address you actually use.

The invitation email never arrived

Ask the person who invited you to check the address they used, and look in your Spam or Junk folder. Invitation emails are not sent while the workspace's sending is paused.

For admins: checking and resending

  • On Settings → Team, pending invitations show the date they expire.
  • To replace an invitation, choose Revoke invitation from its menu, then invite the person again.
  • Only admins can invite people, and your plan sets how many seats you have. See Inviting team members.